FAQ

Frequently Asked QuestionsPrivee Noir LLCGeneral Services

 

What services does Privee Noir provide?

 

Privee Noir offers private concierge, lifestyle management, and home services tailored to busy professionals and discerning individuals. Services may include personal assistance, private home management, organizing, event coordination, pet care, and other bespoke arrangements.

 

Are your services confidential?

 

Yes. All representatives sign legally binding Non-Disclosure Agreements (NDAs). Discretion is a core principle of Privee Noir. Client identity, personal information, and household details remain strictly confidential.

 

How are representatives selected?

 

Each representative is carefully vetted, background screened (where applicable), professionally trained, and aligned with our brand standards. We match clients based on compatibility, expertise, and service needs.

 

What if I do not like the representative assigned to me?

 

We understand that personal alignment matters. If at any time you feel your assigned representative is not the right fit, please notify us as soon as possible. We will make reasonable efforts to reassign you promptly.

 

Professional Standards

 

Do you maintain professional boundaries?

 

Absolutely. All Privee Noir representatives are strictly prohibited from engaging in romantic, intimate, or inappropriate relationships with clients. This protects both parties and preserves service integrity.

 

What are your harassment policies?

 

We enforce a zero-tolerance policy for harassment, discrimination, or inappropriate conduct. All representatives complete sexual harassment prevention training. Clients are expected to provide a respectful and safe working environment.

 

Is discretion mutual?

 

Yes. While we protect client privacy at the highest level, we also expect clients to respect the privacy and dignity of our representatives. Discretion operates both ways.

 

Booking & Payments

 

How do I book services?

 

Services are secured upon confirmation and required payment or retainer. Availability is based on scheduling capacity and service scope.

 

Do you offer refunds?

 

All payments, deposits, retainers, and service packages are final. Due to time allocation, preparation, and scheduling commitments, Privee Noir maintains a strict no-refund policy.

 

Do you offer long-term or recurring service packages?

 

Yes. We offer ongoing service arrangements for clients seeking consistent, dedicated support. Please inquire directly for customized options.

 

Privacy & Security

 

What information do you collect?

 

We collect only the information necessary to deliver services effectively, such as contact details, scheduling information, and service preferences.

 

Do you sell client data?

 

No. Privee Noir does not sell, rent, or trade client information.

 

Service Experience

 

Can I request a specific representative?

 

We will do our best to accommodate specific requests when possible. However, assignments depend on availability and service compatibility.

 

What happens if I need to cancel?

 

Cancellation policies may vary depending on the service type and agreement. Late cancellations may result in forfeiture of reserved time.

 

Are you insured?

 

Where legally required, Privee Noir maintains appropriate coverage. Details may be provided upon request.

 

Do you provide medical, legal, or financial services?

 

No. Privee Noir provides lifestyle and concierge services only. We do not provide licensed medical, legal, therapeutic, or financial advisory services unless explicitly credentialed and stated.